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Technical Support Representative
ALDEN IL 60001
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-88389394

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IMI Precision Engineering

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Summary

  Job posted:   Tue Apr 17, 2018
  Distance to work:   ? miles
       
  9 Views, 0 Applications  
 
Technical Support Representative
**Who We Are:**


**Bimba, an IMI Precision Engineering company**


**We Make Things MoveŽ**


A forward-thinking innovator, Bimba provides industry-leading pneumatic, hydraulic and electric motion solutions that are easy-to-use, reliable and ready for your engineering challenges.


**Overview**


The Techniacal Support Representative provides technical phone and email support to customers regarding Bimba enterprise-wide products. They will apply knowledge of cataloged products, technical design and product use in order to assist customers in the application of enterprise-wide products. May adapt procedures and techniques to meet special needs. Duties and tasks are frequently non-routine. Resolves most questions and problems, and refers only complex issues to a higher level. Works under minimal supervision. May periodically assist in the training of lower level employees.


**Responsibilities**


+ Satisfy technical inquiries received at Bimba Manufacturing from any customer/distributor, related to all product lines via any communication tool (i.e., fax, e-mail, v-mail, telephone).

+ Apply knowledge of products, technical design and their use to assist with customers with product selection and troubleshooting. May require research or practical experience of product or application.

+ Responsible for processing quote requests for product deviations or specials which includes working with other departments to verify manufacturing capabilities and developing costs for components/assemblies.

+ Process Return Material Authorizations (RMAs). Create related disposition reports providing an explanation of the results of our analysis of the return and submit to the customer.

+ Responsible for carrying out requests that will initiate or alter previously documented items such as taking and maintaining orders, develop pricing for specials, understanding the impact and initiating order changes.

+ Responsible for research and understanding of readily accessible information such as in catalogs, ATP, delivery.

+ Author technical bulletins for use in training programs or tools to support efforts of the Service Center, Sales or Marketing Departments.

+ Develop marketing information for product improvement or new product opportunities.

+ Author and maintain deviation schedules.

+ Perform information maintenance duties such as EDI editing, quotation updates, summary or trend analysis work such as sample effectiveness and quote summary.

+ Gather information to enter into the customer database.

+ Perform sales presentations as required including active participation as an instructor at Bimba seminars and/or participant in customer/distributor presentations.


**The IMI Code of Conduct**


All employees are expected to represent the values and maintain the standards contained in The IMI Code of Conduct. The IMI Code of Conduct can be found at


IMI Precision Engineering is an Equal Opportunity Employer, Gender/Minority/Veterans/Disabled.


**Qualifications**


+ An associate degree in a technology or science field, preference given to pneumatics or hydraulics or electronics.

+ Prior customer service experience

+ Strong communication skills, including verbal and written communication in a problem solving context.

+ CFPPS certification is required or to be obtained in one year.


**PREFERENCE:**


+ 4 year degree

+ Prior customer service experience in a technical field


**Job ID** _2018-31374_


**# of Openings** _1_


**Job Locations** _US-IL-University Park_


**Posted Date** _4/16/2018_


**Category** _Information Technology_


**Platform** _IMI Precision Engineering_

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